Before moving further into the article I would like to give a brief introduction of Banking. Well, Banking is one of the most important industries in the world today. The economy of every country in the world flows through the various banks and financial institutions that exist in the world. Banking customer service is a department or function of a bank that responds to inquiries or complaints from customers of that bank. Customers may communicate in person or via written correspondence or through phones.
Given below are some common interview questions that come up again and again during interviews for this post.
1. If a client or customer gets angry then how do you handle that situation?
It is a little bit tricky question. The interviewer wants to check your conflict resolution ability. Just tell them that you manage customer complaints without being dominated. Also state that you do not get over-whelmed by a disapproving customer.
2. How do you contact or initiate communications with customers?
It is a good question for you to shine. The way you answer this question will discriminate you from the rest of the employees. Demonstrate your skills to build a healthy, professional relationship with customers and co-workers in front of the interviewer. Tell them that you are enthusiastic to build a larger customer base.
3. What are the duties of a banking customer service representative?
A banking customer service representative has numerous important roles and responsibilities to perform. They have to handle customer inquiries, complaints, billing questions and payment extension service requests. He or she also manages a high volume workload within a deadline driven environment.
4. What do you mean by customer service?
A Customer service is the provision of service to customers before, during and after a purchase of a good or any service. It is the lifeblood of any business. It is all about bringing a customer back to the bank.
5. Why should we hire you?
One has to tell reasons as to why he fits into this position. Think of all the positive traits in your personality that makes you suitable for the job. You have to tell how your studies, skills, experience and personal qualities will contribute to the work of the bank.
It is very important to be prepared for an interview. During the course of an interview, you may be asked various questions. Just one bad answer can stand out and cost you the job. So prepare and rehearse well before the interview.